Cancellation Policy
Thank you for choosing Global IT Solutions Group. We strive to provide high-quality digital products and IT services. Please read our Cancellation Policy carefully before making a purchase.
1. Order Cancellation
- Orders can only be cancelled before the product or service is delivered or initiated
- Once the delivery process has started, cancellation requests may not be accepted
- For instant digital products (such as databases), cancellation is not possible after access or delivery
2. Service Cancellation
For services such as website development, digital marketing, or IT consulting:
- Cancellation requests must be submitted within 24 hours of placing the order
- If work has already started, a partial cancellation may be considered based on the work completed
- Any advance payment made may be non-refundable depending on project progress
3. Subscription Cancellation (if applicable)
- Users can cancel subscriptions at any time
- Cancellation will be effective from the next billing cycle
- No refunds will be provided for the current billing period
4. How to Request a Cancellation
To request a cancellation, please contact us with your order details:
📧 Email: contact@globalitsolutionsgroup.com
Include:
- Order ID
- Name and contact details
- Reason for cancellation
5. Refund on Cancellation
- Approved cancellations (if eligible) will be processed within 5–7 business days
- Refunds will be credited via the original payment method
- Transaction fees (if any) may be deducted
6. Non-Cancellable Items
The following items are non-cancellable:
- Delivered digital products (e.g., business databases, lead data)
- Customized or completed services
- Downloaded or accessed digital files
7. Policy Updates
Global IT Solutions Group reserves the right to modify this Cancellation Policy at any time without prior notice.
8. Contact Us
If you have any questions about our Cancellation Policy, feel free to contact us:
📧 Email: contact@globalitsolutionsgroup.com