Refund & Returns Policy

At Global IT Solutions Group, we are committed to delivering high-quality digital products and IT services. Please read our Refund & Returns Policy carefully before making a purchase.

1. Nature of Products & Services

We primarily offer:

  • Digital products (e.g., business databases, lead data)

  • IT services (website development, digital marketing, consulting)

Since most of our offerings are intangible and delivered digitally, our refund and return policies differ from physical products.

2. Refund Policy

a. Digital Products (Non-Refundable)

  • Once a digital product is delivered (via email, download link, or access), it is non-refundable

  • Due to the nature of data and digital content, we cannot accept returns or provide refunds after delivery

b. Services (Conditional Refunds)

  • Refunds for services depend on the stage of the project

  • If cancellation is requested before work begins, a full or partial refund may be granted

  • If work has already started, only a partial refund (if applicable) may be considered

3. Returns Policy

  • We do not accept returns for digital products once delivered

  • In case of any issues (such as incorrect or incomplete data), we will review and provide corrections or replacements where applicable

4. Replacement Policy

We may offer a replacement or correction in the following cases:

  • File is corrupted or inaccessible

  • Data is significantly incomplete or incorrect

  • Product delivered does not match the description

Issues must be reported within 24–48 hours of delivery.

5. Refund Processing

  • Approved refunds (if any) will be processed within 5–7 business days

  • Refunds will be issued via the original payment method

  • Payment gateway or transaction fees may be deducted

6. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Change of mind after purchase

  • Lack of knowledge on how to use the product

  • Delay caused by incorrect contact details provided by the customer

  • Misuse or improper handling of delivered data

7. Cancellation vs Refund

Please note:

  • Cancellation requests are subject to our Cancellation Policy

  • Refunds are only processed if cancellation meets eligibility criteria

8. Policy Updates

Global IT Solutions Group reserves the right to modify this Refund & Returns Policy at any time without prior notice.

9. Contact Us

For any refund or return-related queries, please contact us:

📧 Email: contact@globalitsolutionsgroup.com

10. Consent

By purchasing from our website, you agree to this Refund & Returns Policy.